Reference

How We Handle Your Personal Information

Your privacy shapes how we build every account feature and payment flow at betwild. This policy covers what we collect, why we collect it, how long we keep it, and exactly what you can ask us to change or delete.

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betwild How We Handle Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal information is stored or want to submit a data request, we keep several channels open. Pick whichever suits your situation and we will respond with the relevant details or confirm your request within a reasonable timeframe.

Team online

Live Chat

Open the chat widget on any page. Tell the agent your query relates to data privacy and they will route you to the right team. Available around the clock for initial intake of your request.

Email Support

Send your data-related question to our support email. Include your registered phone number so we can locate your account quickly. We aim to acknowledge every privacy enquiry within one business day of receipt.

Account Settings

Log into your betwild account and head to the profile section. From there you can update personal details, download a summary of stored data, or submit a formal deletion request directly through the interface.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We built our data practices around what matters most to you: knowing exactly what happens with the information you share when you deposit through bKash, Nagad or Rocket. Below are the specific areas we manage and the steps involved in each one.

Data Collection

We collect only what is needed to run your account: name, contact details, device info and payment transaction logs. Nothing extra. When you deposit via Nagad, we store the transaction reference but not your full wallet PIN or credentials.

Cookie Usage

Cookies on betwild remember your session state and language choice. We do not place advertising trackers or share cookie data with third-party ad networks. You can clear cookies from your browser settings at any time without losing account access.

Account Security

Your login is protected by an OTP sent to your registered phone number each time you sign in from a new device. Session tokens rotate automatically.

Data Retention

Transaction records stay on file for the minimum period your local jurisdiction requires. Once that window closes, we anonymise or delete the records. Personal profile data is removed within thirty days of a confirmed account deletion request.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions. No personal information goes to marketing partners or data brokers. Processor access is limited to the specific fields needed for that single transaction.

Your Rights and Requests

You can ask us for a full export of your stored data, correct inaccuracies, or request deletion. Submit your request through live chat or email support.

Common Questions About Your Data

These are the questions our support team receives most often about data privacy. If your concern is not answered here, reach out through the contact channels above and we will clarify directly.

We collect your name, phone number, email, device identifiers and the payment method you link. If you fund via bKash or Nagad, we also store the transaction reference for each deposit and withdrawal you make through that wallet.

No. We do not sell or share your personal information with advertisers. Data is shared only with payment processors to complete the specific deposit or withdrawal you requested, and with no one else outside that transaction flow.

Log into your account, open the profile section and select the data export option. Alternatively, message our live chat or email support with your registered phone number. We verify your identity via OTP, then deliver the export within a few business days.

Yes. Submit a deletion request through your account settings or via support. After identity verification, we remove your profile data within thirty days. Transaction records may be retained longer only where local regulation requires it.

We encrypt all data in transit and at rest. When you deposit via Rocket, we store the transaction reference but never your full wallet credentials or PIN. Access to payment records is restricted to authorised systems only.

We use session cookies to keep you logged in and remember your language preference. No third-party advertising cookies are placed. You can clear or block cookies in your browser settings. Doing so may log you out but will not affect your stored account data.

We retain transaction records for the minimum period required by applicable law in your jurisdiction. Once that window passes, records are anonymised or permanently deleted. You can ask support for the specific retention period that applies to your region.

We notify affected users through their registered email and phone number as soon as we confirm the scope of the incident. Accounts are locked as a precaution, and you receive instructions on how to verify your identity and restore access securely.

The policy applies to all users regardless of location. However, the availability of our services depends on your local law and eligible regions. Certain data rights may vary based on the jurisdiction you are accessing the platform from.

Open your betwild account, go to the profile section and edit the relevant field. We send an OTP to your current registered number to confirm the change. If you no longer have access to that number, contact live chat support for manual verification.

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